Frequently Asked Questions

Why does chocolate have a white layer on it when it arrives at my house?

Chocolate always leaves our warehouse/shop in perfect condition. However, the heat to which the chocolate is exposed during long unrefrigerated transport can leave traces.

If you find a white layer on the chocolate, it is cocoa butter. This is usually hidden in the chocolate but gets onto the surface of the product when it is hot.

Leaked cocoa butter is not harmful to health. Consumption is not a concern. You always eat cocoa butter with every chocolate. The only difference is that you won't see them otherwise.


What are the meanings of Best Before Date and Expiration Date?

Expiration dates tell consumers the last day a product is safe to consume. If a product is still in good condition after this date it can be consumed without hesitation. Best before date on the other hand tells you that the food is no longer in its perfect shape from that date. It may just lose its freshness, taste, aroma or nutrients.


What is the difference between the German terms Hefeweizen and Weissbier for Wheat Beer?

Depending on the area wheat beer is called Hefeweizen or Weissbier. The term Weissbier is used in Bavaria, the home of this type of beer. In other areas it's called Hefeweizen because of the wheat that is used for brewing. The word Hefe (yeast) is added because a dash of yeast from the bottle is usually poured into the glass. Therefore Hefeweizen is a very descriptive way to name this beer.